Order or delivery

Shipment status is not changing.

Table of contents

  1. What to check now
  2. When missing updates are normal
  3. When to contact our customer service
  4. Required information for an inquiry

1. What to check now

  • Open the tracking directly on the shipping carrier's website and check the date and time of the last scan.
  • Consider weekends and holidays, when shipments are sometimes not processed or scanned.
  • Check that the delivery address and phone number in your order were entered correctly.

2. When missing updates are normal

  • During the first 24–48 hours after shipping, there may be a delay before the carrier registers the shipment.
  • On weekends and holidays, tracking information may remain unchanged for longer.
  • International shipments may have longer gaps between scans as they pass through the individual transport stages.

3. When to contact our customer service

  • The shipment status has not been updated for at least 5 business days.
  • The last scan shows an unusual or obviously wrong location.
  • The tracking indicates that the shipment has been damaged or is being held by customs.

4. Required information for an inquiry

  • Order number
  • Tracking number
  • Date of last tracking update
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